Rückgaberecht
At Sophia&Clare, we want you to be completely satisfied with your purchase. Should you wish to return your order, this is possible under the following conditions:
Return Period
Returns must be reported within 30 days of receipt of the goods.
To initiate the return process, please contact us by email at:
Order Cancellation
Once an order has been placed with us, it is automatically transferred to our shipping process and processed.
Cancellation is therefore no longer possible once the order has been completed.
Should you still wish to make a change or cancellation, we ask you to contact us immediately. In individual cases, we can check whether adjustments are still possible. However, a processing fee may apply for this.
Upon receipt of the order, you naturally have the option to exercise your right of withdrawal and return the goods in accordance with our return policy.
Return Address
To offer you the best prices and deals, our products are shipped directly from our warehouse. Therefore, the return address is in China:
Recipient: Win-Winfulfillment
Reference: CHN SNG092711
Phone number: 17758231352
Address: No. 160 Nijiayan Road
District: Jiangbei District
City: Ningbo
Province: Zhejiang
Postal Code: 315000
Country: China (CHN)
Please note that the customer is responsible for return shipping, including shipping costs and correct addressing of the package.
Partial Refunds for Promotional Offers
For special promotions such as "buy 2 get 1 free" or "second item half price", partial refunds may apply.
For example, if a second item at half price is returned, only the amount actually paid for that item will be refunded, not the proportionate value of the entire order.
Return Conditions
Items must be:
-
unworn,
-
undamaged,
-
free from signs of use,
-
returned in their original packaging.
After receipt and inspection of the return, the refund will be processed within a few business days.
Returns not sent to the above return address cannot be refunded.
Return Policy for Underwear and Lingerie
For hygienic reasons, worn or opened lingerie, underwear, and similar items are excluded from exchange and return.
This policy complies with industry standards and serves to protect the health and safety of all customers.
We ask for your understanding.
Contact
For questions about our right of withdrawal or for further assistance, please contact us at any time at:
Sophia&Clare
PrimeExperience
Jol 39
8243 GH Lelystad
Netherlands
Chamber of Commerce (KvK): 87831872
VAT ID No.: NL004487405B57